Get the facts in order
Refund Request Letter Builder
A damaged order, a missing item, a service that fell short. Turn the facts into a clear request you can review and send yourself.
- Free, no account
- Runs in your browser
- Copy, download, or print
Your editable draft
Read through the draft and edit anything you need before sending.
Add your details, then create a draft. Or try the fictional example to see how it works.
Your details stay in this page. They are not sent to AI or saved by this tool. Download a copy before refreshing or leaving. The tool does not send messages, store evidence, or contact anyone for you.
A useful request gives someone a decision to make
Name the purchase, describe the problem, and ask for the outcome you want. “The lamp arrived with a cracked base” gives a support person something to investigate. “This is unacceptable” leaves them looking for the actual problem.
Use the optional fields for an order number, amount, previous contact, and records. The draft only includes details you provide. It does not invent a policy, claim a legal right, or promise that the seller will agree.
Before you send it
- Check the seller’s current return or complaints process. An email may not start a return in their system.
- Read every date, amount, and reference in the draft. Add the specific refund amount if it differs from what you paid.
- Attach relevant evidence yourself, through the appropriate channel. Keep originals and avoid sending unrelated personal information.
- Save the message you actually send and any confirmation. A draft is not a submission receipt.
A requested reply date is your request. It does not extend a marketplace, payment-provider, or legal deadline. Check those separately if they apply.